<aside> ✨ This guide is a product made in partnership between First 4 Health Group an innovative set of GP practices, Healthtech 1 a startup reducing admin workload and accuRx
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<aside> 👋🏼 Welcome! This training pack contains everything you need to implement AccuRx Patient Triage.
Triaging requests is central to any functioning GP practice, and guess what? It isn't new. You've been doing it for years. Everytime a receptionist picks up the phone and makes a decision about the care of a patient, they're triaging a patient's request.
Patient Triage takes the decision-making process out of your receptionist’s head and when implemented appropriately, powers you to:
While we’re working hard to make Patient Triage a great product, a successful implementation also needs great Processes, great Principles and a great Team. This is a guide that teaches the process and principles, to get the most out of AccuRx Patient Triage.
This training pack will cover:
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Learn all about how the accuRx online forms work, how they make life easier for the patients, and how they look when they come into the accuRx floating toolbar
Change lead
This is a guide for the Team lead to support the formation of your Patient Triage team. This guide will share how we think you should set up your triage team to get the best results. We will share examples from F4HG.
Senior Patient Care Co-ordinators
This video is specifically for people who will be involved in assigning the forms that come into the acccuRx toolbar. It shows what each of the different Teams are for, how forms can be assigned/actioned from the To Assign queue, and the different pathways set up to handle the forms.
Junior Patient Care Co-ordinators
This group of videos show the different teams available in the accuRx triage toolbar, and the processes involved in dealing with the forms that get assigned to each of them