<aside> ✨ This guide is a product made in partnership between First 4 Health Group an innovative set of GP practices, Healthtech 1 a startup reducing admin workload and accuRx

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<aside> 👋🏼 Welcome! This training pack contains everything you need to implement AccuRx Patient Triage.

Triaging requests is central to any functioning GP practice, and guess what? It isn't new. You've been doing it for years. Everytime a receptionist picks up the phone and makes a decision about the care of a patient, they're triaging a patient's request.

Patient Triage takes the decision-making process out of your receptionist’s head and when implemented appropriately, powers you to:

  1. Serve more patients with fewer unnecessary appointments 📉
  2. Empower your admin/reception staff to meaningfully coordinate a patient's care 💪
  3. Offer a lightning-fast service ⚡
  4. Respond to patient requests on your terms, not the patient's 🕹
  5. Treat patients based on clinical priority, not based on phone queues 🚨

While we’re working hard to make Patient Triage a great product, a successful implementation also needs great Processes, great Principles and a great Team. This is a guide that teaches the process and principles, to get the most out of AccuRx Patient Triage.

This training pack will cover:

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🏁 Start Here

Learn all about how the accuRx online forms work, how they make life easier for the patients, and how they look when they come into the accuRx floating toolbar

accuRx Online Form Training

Case Study: HSJ award F4HG

👔 Practice Champion

Change lead

This is a guide for the Team lead to support the formation of your Patient Triage team. This guide will share how we think you should set up your triage team to get the best results. We will share examples from F4HG.

Practice Champion Training

👓 Assigners

Senior Patient Care Co-ordinators

This video is specifically for people who will be involved in assigning the forms that come into the acccuRx toolbar. It shows what each of the different Teams are for, how forms can be assigned/actioned from the To Assign queue, and the different pathways set up to handle the forms.

Assigner Training

🔧 Actioners

Junior Patient Care Co-ordinators

This group of videos show the different teams available in the accuRx triage toolbar, and the processes involved in dealing with the forms that get assigned to each of them

Actioner Training